RETURN POLICY

Return Policy: ALL SALES ARE FINAL! I do not accept returns or give refunds on edible images due to the nature of the item. If there is an error on my part I will send you a replacement. I do not give refunds on items that are not received on time due to the postal delays so please choose the appropriate shipping method you need at time of checkout. Remember postal estimates do NOT include processing times.

Cancellations: Unfortunately once your order has entered the processing stage you will not be able to cancel your order. If you cancel the order before the processing stage there is a 25% cancellation fee to cover the charges I incur. Please ensure you are committed to ordering, as this policy is non-negotiable.

Reversed Charges:  You agree that, if you dispute a charge with your credit card company, you will pay any charge back costs incurred related to reversed charges as well as the initial charge you are disputing. 

Delayed/Received Late: Please understand once your package has been scanned and in the possession of USPS/UPS/FEDEX, I have no control over the operations or efficiency of the postal service. I can only provide you with the tracking number for your order. You will need to contact USPS/UPS/FEDEX for more information and/or file a claim with them.

Damaged: Images are packaged and protected very well and I have an extremely low rate of damages. However, it does occur on occasion. If your product is damaged during shipment please email me a photo of the damaged edible image to edibleimages@sweetcustomcreations.com and you will receive a replacement edible image or a store credit minus shipping cost. No replacements or refunds will be given for any damages caused while applying the edible image so please read the detailed instructions carefully and ask any questions before applying.

If your product is damaged during shipment you will need to contact USPS/UPS/FEDEX and file a damage claim.

Lost or Stolen: If your order is lost or stolen please file a claim with USPS/UPS/FEDEX. Refunds will not be given for any returned orders, so please make sure your address is correct. 

Returned to Sender: Orders that are returned to me due to no fault of my own will not be reshipped. I don't physically receive these items as they go to a digital mailbox and they are shredded there. If an order is returned to me and I am at fault I will reship you a new order. Refunds will not be given for any returned orders, so please make sure your address on order form is correct.