A digital file is an image file that is emailed to you. You can print it yourself at home or take it to a photo lab, print shop, or bakery to have it printed.
No physical item will be shipped when you purchase a digital file.
Digital files are emailed to the email address provided on your order form within 24–48 hours / 1–2 business days, Monday–Friday, excluding holidays.
Digital files are not available as instant downloads because they may include personalization, which must be manually typed and prepared. All digital files will be sent by email.
If you request personalization, a sample proof will be emailed to you within 24–48 hours / 1–2 business days, Monday–Friday, excluding holidays. Please review the proof carefully. If approval is not received within 2 business days, the final digital file may be emailed to you to avoid further delays.
Please add this email address to your contacts so your file does not get lost in your spam or junk folder:
edibleimages@sweetcustomcreations.com
Digital files are not edible unless you have them printed on frosting sheets using a cake printer and edible ink. Some bakeries may offer this service.
Printing Your Digital File
Before ordering, please check with your photo lab, print shop, or bakery to make sure they are able and willing to print the image you are purchasing. Some locations have specific printing policies, especially for certain designs.
Refunds are not given on digital files for any reason due to the nature of the item.
Most sizes are designed to print on 8.5" x 11" paper, except:
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8.5x14”: Prints on legal-size paper
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9" or larger round/square/heart: Prints on A3 size paper
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11x14”: Prints on A3 size paper
The 9" or larger round/square heart and 11x14” sizes require a wide-format printer.
Copyright & Licensed Graphics
Sweet Custom Creations does not claim ownership of any licensed graphics. Licensed character images are used for inspiration only and are intended for one-time personal use, such as birthday parties or personal celebrations.
I do not provide copyright releases. Please make sure your chosen print shop, photo lab, or bakery does not require one before placing your order.
Some print shops or bakeries may refuse to print certain designs due to copyright policies. Sweet Custom Creations is not responsible for printing issues between you and the printing company. If one location will not print your file, you may need to try another location or print it yourself at home.
No refunds will be given if your print shop, bakery, or photo lab refuses to print your purchased digital file.
Saving & Downloading Your File
When you receive your file by email, click on the attachment and save or download it to your computer, USB flash drive, or disk. From there, you can print it at home, upload it to an online printing vendor, or take it to a local printer or bakery.
For best results, please download and save your file from a computer, not a cell phone or iPad.
Cell phones and tablets may compress or reduce file sizes, which can affect the quality and cause issues when uploading to online printing vendors. Using a computer helps keep the original 300 DPI high-resolution file intact.
Why Is My File Not Printing Correctly?
Sweet Custom Creations creates the digital file for you to print, but I am not responsible for the actual printing process. Printing results can vary depending on the printer, print shop, paper, ink, settings, and how the file was saved.
Your file will print as it appears. If it looks different after printing, that is usually due to the printer, print settings, or printing vendor.
Common printing issues include:
- The file was saved incorrectly or downloaded from a phone/tablet
- The print shop did not print the file at full 300 DPI quality
- The printer settings were incorrect
- The wrong paper size was selected
- “Fit to page” was not selected
- The printer added borders or required bleed lines
- The printer’s color settings changed the colors
- The image was printed with auto-correct settings turned on
If your file looks crisp on the screen but prints blurry, it usually means the file was not saved correctly or was printed at a lower resolution than provided.
Colors may vary between monitors, printers, paper types, ink brands, and printer settings. Sweet Custom Creations is not responsible for color differences caused by printing.
Printing With Online or Walk-In Vendors
If using an online printer, photo lab, walk-in print shop, or bakery, please contact them directly for instructions on how to upload and print your file. Each vendor has different printing requirements and processes.
Some vendors require white borders or bleed lines. My files do not include borders or bleed lines and are created exactly as shown in the listing.
If your printed file looks different than the digital file, it is a technical issue with the printing vendor or printer settings, not the file itself.
For best color results, you may need to ask the lab to print without “auto correct” or automatic color adjustments.
Printing Copyright Images
Some photo labs, bakeries, and print shops may refuse to print designs that include licensed or character-inspired graphics. This depends on the policies of each individual location.
If one location will not print your file, you may need to try another location or print it at home.
Popular places customers may try for printing include:
- Walgreens
- CVS
- Walmart
- Target
- Shutterfly
- Sam’s Club
- Costco
- VistaPrint
- FedEx/Kinko’s
- Some Staples, Office Depot, or OfficeMax locations
Please remember that printing approval is completely up to the individual location. Sweet Custom Creations is not responsible if a vendor refuses to print your file.
Printing Tips for At-Home Printing
If printing at home, please make sure you have basic printing knowledge and check your printer settings before printing.
For best results:
- Download your file from a computer
- Print from the original file emailed to you
- Select the correct paper size
- Choose “fit to page” if needed
- Set margins to “0” or the smallest setting allowed
- Use borderless printing if your printer offers it
- Make sure your ink cartridges are full
- Check your printer’s color and quality settings
- Print at the highest quality setting available
If only part of the image prints, select “fit to page” in your printer settings.
If the image prints too large or too small, double-check the paper size and make sure you are printing from the original high-resolution file.
All digital files are created as 300 DPI high-resolution files for quality printing and are sized according to the option you selected.
